Frequently Asked Questions

Please contact the event organizer if you are looking for more information about the event of your interest. You can find the event organizer’s contact info on the event page.
 
EventYab is an independent company providing ticketing services for event organizers and venues. EventYab is not affiliated with any event organizers or others providing services or events for which tickets are purchased. EventYab is solely acting as an intermediary between producer and ticket purchaser for specific events. EventYab assumes no liability incidental to the event for which tickets are sold or purchased.

In addition to the face value of the ticket, you will be charged for the following fees:

EventYab Service Fee: It is a variable fee that we charge for issuing the ticket. It depends on the face value of the ticket as well as the features and services that we provide to the event organizers and their customers.

PayPal Fee: It is a variable fee that PayPal charges for payment processing the transaction. It depends on the face value of the ticket as well as the country and currency of the event. 

For more info, please visit https://eventyab.com/fees.

EventYab Service Fee: It is a variable fee that we charge for issuing the ticket. It depends on the face value of the ticket as well as the features and services that we provide to the event organizers and their customers.

PayPal Fee: It is a variable fee that PayPal charges for payment processing the transaction. It depends on the face value of the ticket as well as the country and currency of the event.

Refund Fee: It is a flat fee (usually around $5.00 CAD) that we charge for providing refund request services, including answering to organizers and ticket buyers, conducting monetary actions to revert the payment, canceling the tickets, updating the sales record, etc.

It is up to the event organizer to choose who pays for which fees, though as a rule of thumb, if the reason behind the refund request is not the organizer's fault (such as event cancelation or postponement, not providing the promised services, etc.) it is customary that the ticket buyer pays for all the fees.

For complete information, please visit Ticket Sale Policy: https://eventyab.com/web/TOS/Eventyab-TermsOfUse-TicketSale.pdf

It means that those seats/tables are already sold or not avilable for online sale at the moment by the event organizer's decision. Please note that it is the event organizer's decision to choose which seats/tables should be available for the online sale. For more info, please contact the event organizer using the contact info provided on the event details page.

We are sorry to hear that you are having a technical issue. We really appreciate the time and effort you put into reporting the issue. Please email the technical issue to Support@EventYab.com. Our technical team will review your report and will be in touch with you soon. Our culture is driven by our most valued asset – our customers – who collaborate with us to make EventYab work better.
We are sorry to hear that. If you have any difficulty with the payment of your ticket(s), please contact Support@EventYab.com and report the issue. Our team will review your report and will be in touch with you soon. Our culture is driven by our most valued asset – our customers – who collaborate with us to make EventYab work better.

Please email your inquiry to Support@EventYab.com. The EventYab customer support will get back to you soon. We appreciate your patience.

Event organizers usually sell their tickets non-refundable and non-exchangeable. You may submit your official refund request by using the Refund Request button on EventYab's homepage footer or the following link for the organizer's approval and processing:

Please note that EventYab is an independent company providing ticketing services for event organizers and venues. EventYab is not affiliated with any event organizers or others providing services or events for which tickets are purchased. EventYab is solely acting as an intermediary between producer and ticket purchaser for specific events. EventYab assumes no liability incidental to the event for which tickets are sold or purchased.
Sold tickets with finalized transactions in PayPal are not changeable. If you ever decide to cancel your current tickets and buy new ones, you may submit your official refund request by using the Refund Request button on EventYab's homepage footer or the following link for the organizer's approval and processing:  
Please note that EventYab is an independent company providing ticketing services for event organizers and venues. EventYab is not affiliated with any event organizers or others providing services or events for which tickets are purchased. EventYab is solely acting as an intermediary between producer and ticket purchaser for specific events. EventYab assumes no liability incidental to the event for which tickets are sold or purchased.
Event organizers typically offer non-transferrable tickets to maintain security and prevent unauthorized access. Some organizers may also compare the name on each ticket with the details on an identification card at the check-in. On the other hand, in some cases, such as for friends and family members, ticket transfers may be permitted at the discretion of the event organizers. For inquiries related to ticket transfers, kindly reach out directly to the event organizer. The event organizer's contact information can be conveniently located on the event page.
 
Please note that EventYab is an independent company providing ticketing services for event organizers and venues. EventYab is not affiliated with any event organizers or others providing services or events for which tickets are purchased. EventYab is solely acting as an intermediary between producer and ticket purchaser for specific events. EventYab assumes no liability incidental to the event for which tickets are sold or purchased.

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Don't worry! There are multiple ways that you can retreive your tickets. That's the good thing about electronic tickets, they never get lost!

1- Log in to EventYab and go to your profile. You can see your entire purchase history and download your tickets (https://eventyab.com/profile/history).

2- Search for EventYab in your inbox. Use the link or attachment to download your tickets. Make sure you are searching in the email that you provided at chekout.

3- Search for PayPal in your inbox. Make sure you are searching in the email that you provided at payment. Find the PayPal receip. There is a link in your receipt that you can use to download your tickets.

4- Send an email to Support@EventYab.com, and provide as much info as you can (event title and date, your complete name, your email address, etc.). The support team will review your request and get back to you soon.

Please email your inquiry to Support@EventYab.com. The EventYab customer support will get back to you soon. We appreciate your patience.

We provide a wide variety of services, which are cutomizable to your needs. Please visit our Features and Services page for more information:

https://eventyab.com/fees

You can create your event in just a few simple steps. Please review the Create Event section of EventYab's Guidebook: https://eventyab.com/web/docs/guidebook.pdf

If you need more help, please contact Support@EventYab.com.

You can add tickets to your event in just a few simple steps. Please review the Ticket Management section of EventYab's Guidebook: https://eventyab.com/web/docs/guidebook.pdf

If you need more help, please contact Support@EventYab.com.

You can setup coupon (discounted tickets) for your event in just a few simple steps. Please review the Coupon Management section of EventYab's Guidebook: https://eventyab.com/web/docs/guidebook.pdf

If you need more help, please contact Support@EventYab.com.

Overall, the process is quite similar to purchasing a ticket. The only difference is that as the organizer of the event, you are given an additional option at the checkout to register the selected ticket(s) as complimentary. If you do so, the ticket(s) will be immediately issued for free and will be directly sent to your guest's email address that you provided at the checkout.

In summary, sign in on EventYab and proceed to get tickets on behalf of your guest. Fill in the checkout form with name and contact information of your guest. Check the box for Register as complimentary ticket, then press the Get Ticket(s) button.

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Absolutely! Not only you will be notified via emails when there is a new purchase, you can monitor your event sale live via SALES REPORT option available under your REPORTS menu on your event details page. Please review the Financial Management & Reports section of EventYab's Guidebook: https://eventyab.com/web/docs/guidebook.pdf

If you need more help, please contact Support@EventYab.com.

Payments will be automatically transferred to your account on the following Wednesday after your event's end date. If you prefer an expedited payment, please visit our Features and Services page:

https://eventyab.com/fees

We understand your decision to cancel your event, and as a result, ticket sales for your event will be promptly discontinued. You can halt the sale from your end using the available organizer options, or you can inform us to do it on your behalf. It is important to be aware that you are responsible for the costs associated with refunding the purchased tickets, which includes the face value of the tickets, the PayPal fee, the EventYab service fee, and a refund processing fee (usually in an amount of $5.00 CAD per transaction). To initiate the refund process, you can expect to receive an invoice by the end of the week following your cancellation notice. Your cooperation is greatly appreciated.

For more information on your responsibilities for the canceled event, please read Section 11 of EventYab TICKET SALES TERMS OF USE AND AGREEMENT here.

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You can use any app that reads QR codes, including your smartphone camera, and scan the QR code on the tickets. A link will pop-up on your screen that leads you to the check-in/-out page. Make sure that you are logged-in on the site to access the check-in/-out page as the organizer.

Alternatively, you can go to your Sales Report page and check-in/-out your event attendees.

To successfully postpone your event, ensure that all time-related elements, such as event start and end dates/times, sales durations, coupon validity, etc., are updated to reflect the new schedule. Additionally, change the event status to "postponed" to automatically update the title.

Remember to promptly inform all ticket holders via email about the event postponement, presenting them with two options: 1) a full refund or 2) retaining their tickets for the rescheduled event.

Adhering to EventYab's ticket sale policy, the organizer bears responsibility for the fees, encompassing PayPal payment processing fees, service charges, and a refund processing fee (usually in an amount of $5.00 CAD per transaction). To encourage ticket buyers to retain their tickets, consider offering incentives such as seat upgrades, photo opportunities with performers, or complementary services in lieu of a refund. This thoughtful approach can foster goodwill and enhance attendee satisfaction.

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For domestic transfers within Canada, E-Transfer incurs a fee of $1.50 CAD per email transfer, while Direct Deposit comes at a cost of $0.85 per bank deposit.

When it comes to international transfers, PayPal applies a fee of $4.99 CAD per transaction. On the other hand, Wire Transfer starts at $45.00 CAD per international transfer, with the possibility of additional fees based on specific circumstances. For more comprehensive information regarding international transfers, please reach out to our support team at support@EventYab.com.

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EventYab takes pride in offering convenient ticket scanning services in major event hubs across Canada, including Toronto, Montreal, Vancouver, Calgary, and more. For the most current information, reach out to our dedicated customer support team at Support@EventYab.com.

Alternatively, you have the option to take control of the ticket scanning process yourself at no cost. Simply download the EventYab Organizer App from the Google Play or the App Store on your mobile device and follow the straightforward steps. To streamline the checking process, consider granting access to assistants who can efficiently handle ticket scanning on your behalf or work alongside you. To learn more about providing access to ticket checkers, refer to this tutorial for detailed instructions.

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Yes, you can! With EventYab, you have the option to take control of the ticket scanning process yourself, at no cost. Simply download the EventYab Organizer App from the Google Play or the App Store on your mobile device and follow the straightforward steps.

To streamline the checking process, consider granting access to assistants who can efficiently handle ticket scanning on your behalf or work alongside you. To learn more about providing access to ticket checkers, refer to this tutorial for detailed instructions.

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To efficiently scan tickets at the door, follow these steps:

  1. Sign up for an account at EventYab.com: Create an account on EventYab.com to get started as a ticket scanner.

  2. Request access from the event organizer: Ask the event organizer to grant your account access for ticket scanning. For detailed instructions on providing access to ticket scanners, refer to this tutorial available on EventYab.com.

  3. Download and install EventYab Organizer App: Visit the Google Play or the App Store on your mobile device to download and install the EventYab Organizer App. Follow the simple on-screen instructions for a smooth installation process.

  4. Sign in to the app and start scanning tickets: Open the EventYab Organizer App, sign in with your account credentials, and follow the provided instructions to begin scanning tickets efficiently at the event entrance.

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To get started, please make sure to select the appropriate promotional package for your event. Afterward, email us (support@EventYab.com) your video clip or promotional image (e.g., poster) that you'd like us to use for promoting your event. For details on our service fees related to Social Media Paid Advertisement Setup, please visit https://eventyab.com/fees.

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Please email your inquiry to Support@EventYab.com. The EventYab customer support will get back to you soon. We appreciate your patience.
Please visit our services and fees page or contact our sales department at sales@eventyab.com. Please send your inquiry with this subject: Sales related question.

Please email your inquiry to Support@EventYab.com. The EventYab customer support will get back to you soon. We appreciate your patience.